Frequently asked questions

We pack orders in a cardboard box, which is made of three-layer, five-layer or seven-layer corrugated cardboard. We use environmentally friendly and easily recyclable packaging.
The money will be returned to your account within 14 working days from the moment we receive the returned products.
Custom products cannot be returned or exchanged. Exceptions are personalizations that have been created on the product label or strap. In this case, it is possible to return the product with a fee of CZK 500 (label) or CZK 730 + personalization price (strap).
That the handbags are already produced and are on the way from Italian production. We expect their delivery within one week at the latest.
We want to prevent overproduction, so each of our collections is only available in limited quantities. Production and delivery of products from Italy takes 3-4 weeks.
  • Bank transfer
  • Payment by card (payment gateway)
  • Apple Pay
  • Google Pay
  • PayPal
  • Cash on delivery
We recommend gift packaging for Moon, Gigi, Terra and mini Terra handbags. Delight your loved ones with our luxurious gift package with handwritten wishes or personal message.
We ship to the United States by Fedex. In the case of a customs burden, the customer bears this burden. Delivery of the order takes 5-7 working days.
We send orders to all member states of the European Union. Delivery of the order within the EU takes 2-5 working days. Here you can check the price rate of the delivery: https://www.lorooro.com/shipping-and-payment
We work with natural calfskin, which is of the highest quality. With the right care, our products will serve you all your life.
You can visit our showroom (Dům Radost, nám. Winstona Churchilla 1800/2, 130 00 Žižkov, Prague). You can visit us during opening hours or arrange an individual meeting with us at hello@lorooro.cz
It takes us 1-5 days to personalize the product. It all depends on the quantity of orders we currently have. We always try to keep the waiting time as short as possible.
Delivery of the order in Czech Republic takes 1-2 working days from the dispatch of the shipment. You can track your order under the trace number, which we will send to your e-mail address.
Click the "ADD MONOGRAM" button for the given model. We emboss in two sizes - 8 mm and 10 mm. You can choose from several colors - gold, silver, rose gold and blue. Do not hesitate and let the product be distinguished by initials, numbers or zodiac signs. We charge CZK 129 for each character. If you wish to personalize a waiting bag in our showroom, we will charge CZK 500 for this service.
  1. Use a soft brush or damp cloth to remove any dirt on the product.
  2. After drying, apply a small amount of cleaner to leather products.
  3. Apply a care cream and let the product rest for a few hours.

Try to limit direct contact with water. If it does occur, allow the product to dry slowly and then apply a care cream. Never dry leather products on a radiator or in direct sunlight. This could cause irreversible damage to the leather structure. Remember that regular product care is key.

We want to prevent overproduction, so each of our collections is only available in limited quantities. Production and delivery of products from Italy takes 3-4 weeks.
We want to provide the highest quality products. That is why part of our production is moved to Italy, where the skin receives the best possible care and all the products of the Italian craftsmen are invested in all products.